General informations

These General Conditions of Sale concern the purchase of products remotely on the website www.audiotecnica.eu. Each purchase operation will be governed by the provisions of Legislative Decree 185/99, Legislative Decree. 206/05 (Italian C.C.); the information aimed at the conclusion of the contract will be subject to art. 12 of the Legislative Decree. 70/03 and, as regards the protection of confidentiality, it will be subject to the legislation referred to in Legislative Decree 196/03 (Italian C.C.).

Order definition

By sending the online order, the Customer sends Audiotecnica a proposal to purchase the product / s included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale. Audiotecnica will notify the customer of the acceptance and confirmation of the order.

Audiotecnica.eu reserves the right not to accept and / or confirm orders for material not available in stock.

Prices

The prices are those indicated for each individual product and include current VAT

Payment methods

Credit Card: all cards of the Mastercard, Visa, Visa Electron circuits are accepted. All transactions are secure, protected by a secure SSL connection.

PayPal: Method to send and receive payments online in an easy, fast and secure way. With a PayPal account you can pay for your online purchases with confidence and the payment will be processed in seconds.

Bank transfer: a secure method now widely used, in many cases free of charge. The coordinates for making the payment will be provided at the end of the purchase process in the order summary e-mail. It is important to insert the order reference in the reason for the transfer, this information will help us process the order as quickly and efficiently as possible.

Right of Withdrawal

Pursuant to Legislative Decree 185/99, the right of withdrawal can be exercised by the Customer within and no later than 14 working days from receipt of the ordered goods; the right of withdrawal belongs exclusively to the Customer / Final Consumer who purchases for purposes unrelated to his own economic and working activity and who therefore purchases by communicating to the Supplier, together with the personal data, his own Tax Code.

The purchased products can be returned with full reimbursement of the amount paid without prejudice to the costs for returning the material.

Before returning the material it will be necessary to send an e-mail to servizioclienti@audiotecnica.eu with a request for RMA authorization. The material must be returned intact in all its parts, including packaging exactly as received. Software products will only be refunded if returned unused and in their original sealed packaging. The return must be made exclusively through the express courier indicated at the time of the authorization request.

The right of withdrawal is not applicable:

- on products made and / or ordered ad hoc for the personal needs of the consumer.

- products that, for reasons of hygiene, are not suitable to be returned (excluding products returned perfectly sealed)

Guarantee

For consumers, ie those who purchase for purposes unrelated to their professional or business activity, two years will apply to the first owner under the conditions of the law. The warranty is not transferable to any subsequent owners.

For other buyers, who usually buy with a VAT number, the guarantees will be valid for one year to the first owner under the legal conditions. The warranty is not transferable to any subsequent owners.

The warranty covers material and / or manufacturing defects, and does not cover any damage caused by neglect, mistreatment, deterioration, atmospheric phenomena, insufficient or irregular power supply, modifications or inappropriate use of the product and consumables.